Privacy Policy
Your privacy is our priority. Learn how we collect, use, and protect your personal data.
Effective Date: April 5, 2025
Last updated: April 5, 2025
1. Introduction
Innovatio-Pro ("we," "us," or "our") is committed to protecting the privacy of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website innovatio-pro.com (the "Site") and use our services. This policy complies with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), as applicable.
2. Data Controller
The data controller responsible for the processing of your personal data is:
3. Information We Collect
We collect the following types of information:
Personal Data Collected Through Forms:
- Contact Form: Name, Email Address, Subject, Message
- Newsletter Subscription: Email Address
- Price Calculator (Lead Capture): Name, Email Address, Company Name, Agreement to Terms and Conditions
- Calculators: Project Details, Technical Requirements, Budget Information
Technical Data:
- Cookies: Necessary Cookies, Analytics Cookies, Marketing Cookies, Functional Cookies
- Browser Information: User Agent, Screen Resolution, Language
- Usage Behavior: Page Views, Click Behavior, Time Spent on Pages
- Device Information: Operating System, Browser Version
4. Purposes of Data Collection and Legal Basis for Processing
We collect and process your personal data for the following purposes, based on the following legal bases:
Business Communication:
- Processing Customer Inquiries via Contact Form: Legal Basis: Legitimate Interest (responding to inquiries and providing customer service) and/or Contractual Necessity
- Providing Personalized Quotations: Legal Basis: Legitimate Interest (providing tailored services) and/or Contractual Necessity
- Scheduling Appointments for Consultations: Legal Basis: Legitimate Interest (managing appointments) and/or Contractual Necessity
- Sending Newsletters with Tech Insights: Legal Basis: Consent (where required by law, such as GDPR) or Legitimate Interest
Website Optimization:
- Improving User Experience: Legal Basis: Legitimate Interest (improving our website and services)
- Performance Analysis and Optimization of Loading Times: Legal Basis: Legitimate Interest (ensuring website performance and security)
- A/B Testing for Improved Conversion Rates: Legal Basis: Legitimate Interest (optimizing marketing and website effectiveness)
Marketing and Analytics:
- Understanding User Behavior: Legal Basis: Consent (for Marketing Cookies) and Legitimate Interest (for aggregated, anonymized analytics)
- Personalized Content and Advertising: Legal Basis: Consent (explicit consent for personalized advertising)
- Conversion Tracking and ROI Measurement: Legal Basis: Consent (for Marketing Cookies) and Legitimate Interest
5. Third-Party Services
We use the following third-party services, which may also collect and process your personal data:
Analytics and Tracking:
- Google Analytics: Comprehensive website tracking
- Vercel Analytics: Performance metrics and usage statistics
- Vercel Speed Insights: Website speed measurement
External Booking Systems:
- Calendly: Appointment booking for consultations (calendly.com/v-hermann-it/15min?back=1&month=2025-01)
Email Services:
- Google Workspace SMTP: Contact form emails
- Resend API: Newsletter distribution and backup email service
- Nodemailer: Email processing with multiple SMTP servers
Communication:
- WhatsApp: Direct communication via phone number
- LinkedIn/GitHub: External profile links
We encourage you to review the privacy policies of these third-party services to understand how they collect, use, and share your information.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Contact Form Data:
We retain contact form data for 12 months to manage inquiries and maintain communication records.
Newsletter Subscription Data:
We retain your email address for as long as you remain subscribed. You can unsubscribe at any time.
Price Calculator Data:
We retain price calculator data for 24 months for lead management and sales follow-up.
Analytics Data:
Data collected by analytics services is subject to their retention policies. We configure these services for the shortest period necessary.
7. Data Security
We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, use, disclosure, alteration, or destruction. These measures include:
8. Your Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have the following rights under the GDPR:
Right to Access
You have the right to request access to your personal data that we hold.
Right to Rectification
You have the right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure ("Right to be Forgotten")
You have the right to request that we erase your personal data under certain circumstances.
Right to Restriction of Processing
You have the right to request that we restrict the processing of your personal data under certain circumstances.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object
You have the right to object to the processing of your personal data under certain circumstances.
Right to Withdraw Consent
If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority if you believe that we have infringed your rights under the GDPR.
To exercise any of these rights, please contact us at contact@innovatio-pro.com.
9. Your Rights Under CCPA
If you are a California resident, you have the following rights under the CCPA:
Right to Know
You have the right to request information about the categories and specific pieces of personal information we have collected about you.
Right to Delete
You have the right to request that we delete your personal information, subject to certain exceptions.
Right to Opt-Out of Sale
We do not sell your personal information.
Right to Non-Discrimination
We will not discriminate against you for exercising your CCPA rights.
To exercise your CCPA rights, please contact us at contact@innovatio-pro.com. We will require verification of your identity before processing your request.
10. Cookie Policy
We use cookies and similar technologies to collect information about your browsing activity on our Site. Cookies are small text files that are stored on your device when you visit a website.
Necessary Cookies
These cookies are essential for the operation of our Site and enable you to use its features. They cannot be disabled.
Analytics Cookies
These cookies allow us to analyze how visitors use our Site and to improve its performance. We use Google Analytics, Vercel Analytics, and Vercel Speed Insights for this purpose.
Marketing Cookies
These cookies are used to track your browsing activity across different websites and to show you personalized advertisements. We will only use these cookies with your explicit consent.
Functional Cookies
These cookies allow us to remember your preferences and to provide you with enhanced functionality.
You can control cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our Site.
11. Data Transfers
Your personal data may be transferred to and processed in countries outside of your country of residence, including countries that may not have data protection laws that are equivalent to those in your country. We will take appropriate safeguards to ensure that your personal data is protected in accordance with this Privacy Policy and applicable law.
These safeguards may include using standard contractual clauses approved by the European Commission or relying on other legally recognized transfer mechanisms.
12. Children's Privacy
Our Site is not intended for children under the age of 16. We do not knowingly collect personal data from children under the age of 16.
If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at contact@innovatio-pro.com.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our Site and update the "Effective Date" at the top of this policy.
We encourage you to review this Privacy Policy periodically. Your continued use of our Site after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
14. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Important Legal Notice
This Privacy Policy has been drafted to comply with GDPR and CCPA regulations. However, it is recommended to have this reviewed by qualified legal counsel to ensure full compliance with all applicable laws and regulations in your specific jurisdiction.
Laws and interpretations may change, and specific jurisdictional requirements may apply. We regularly review and update our privacy practices to maintain the highest standards of data protection.